Privacy Policy

1. Who we are

Wagter (“Wagter,” “we,” “us,” or “our”) is operated by Benni Christober Christoper Rajan. This Privacy Policy explains how we collect, use, share, store, and protect information when you use the Wagter app, website, and related services.

Contact: support@wagters.com. If you are in the EEA/UK or another jurisdiction with privacy rights, you may contact us using this email to exercise applicable rights.

2. Information we collect

• Account and authentication information: email address, username, display name, sign-in method, authentication identifiers, and account status.
• Profile information: profile photo, bio, links, optional location or region (you can add this after creating your account, only if you choose to — it is never required), privacy settings, blocked/restricted/muted relationships, and other profile details you choose to provide.
• User content: photos, videos, stories, reels, captions, comments, likes, bookmarks, shares, reports, adoption listings, and other content you create or upload.
• Adoption and chat information: adoption listing details, adoption interest actions, conversation metadata, messages, read status, mute/delete actions, reports, and safety signals.
• Activity and interaction information: follows, follow requests, views, reactions, notifications, report history, moderation status, feature eligibility, and safety or trust signals.
• Device, technical, and log information: IP address, device type, operating system, app version, language/region settings, identifiers used for security or app operation, crash/diagnostic data, server logs, and request metadata.
• Push notification information: push tokens, app-instance identifiers, notification preferences, and delivery metadata.
• Support and legal communications: messages you send to support, deletion requests, copyright/IP notices, safety reports, and related verification details.

3. How we use information

• create, authenticate, secure, and manage accounts;
• provide posts, reels, stories, profiles, comments, follows, notifications, discovery, adoption listings, and adoption chat;
• process uploads, optimize media delivery, and operate sharing/deep-link features;
• send push notifications and important service messages according to settings;
• provide support, deletion flows, safety responses, and policy communications;
• detect, prevent, investigate, and respond to spam, fraud, abuse, scams, animal welfare concerns, security incidents, illegal content, rights violations, and policy violations;
• moderate content and enforce Terms, Community Guidelines, Copyright/IP Policy, Child Safety Standards, and Adoption Safety rules;
• maintain, troubleshoot, analyze, and improve the Service; and
• comply with legal obligations and respond to valid legal requests.

4. Legal bases where applicable

Where privacy laws require a legal basis, we rely on one or more of the following depending on the context:

5. Safety, moderation, and content review

To keep Wagter safe, we may use automated tools, user reports, metadata review, and human review where appropriate. This may include reviewing uploaded media, captions, comments, profiles, adoption listings, chat messages, reports, account activity, and related technical information.

We may limit, remove, preserve, or disclose content and account information where reasonably necessary for safety, legal compliance, fraud prevention, animal welfare, rights protection, abuse prevention, or enforcement of our policies.

6. Public/private accounts and content visibility

Public account content may be visible broadly through Wagter and sharing features. Private account content is limited to approved followers within the Service, subject to your settings and app behavior. Blocking, restricting, muting, and deleting content may affect how information is shown.

Other users may still capture, copy, or reshare content they can access. Do not upload content you do not want others to see or content you do not have rights to share.

7. How we share information

We do not sell personal data. We may share information:

• with service providers that help us operate authentication, hosting, storage, content delivery, notifications, diagnostics, security, support, forms, moderation support, and app distribution;
• with other users when you post content, send messages, interact, create adoption listings, or use sharing features;
• when disclosure is required by law, legal process, safety obligations, or valid rights-enforcement requests;
• to protect users, animals, wildlife communities, the public, our rights, or the integrity of the Service; and
• in connection with a business transfer, merger, reorganization, or sale if that occurs in the future.

8. Service providers and international processing

Wagter may use infrastructure and service providers such as cloud hosting, object storage, content delivery networks, authentication providers, app stores, notification services, email/support providers, security tools, moderation-support tools, analytics, and diagnostics services. Your information may be processed and stored in countries where we or our providers operate.

We take reasonable steps designed to protect information when processed or transferred across jurisdictions, subject to applicable law and available provider safeguards.

9. Data retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted for legal, safety, security, fraud-prevention, abuse-prevention, rights-enforcement, backup, or operational reasons.

• Account/profile data: while your account is active and for a limited period after deletion where necessary.
• User content: until deleted, account deletion completes, or removal occurs, unless retention is needed for safety/legal reasons.
• Adoption listings and chats: while needed for the feature, safety, user access, dispute handling, or abuse prevention.
• Reports and enforcement records: as needed to review reports, enforce rules, prevent repeat abuse, and comply with law.
• Logs and diagnostics: for limited periods needed for security, troubleshooting, reliability, and fraud prevention.
• Push tokens: until refreshed, inactive, removed, no longer needed, or account deletion completes.

10. Account deletion

You can request deletion in the app or through Delete account if you cannot access the app. Once a deletion request is fully verified and confirmed, we aim to delete the account and associated data from active systems as soon as reasonably possible, typically within 10 days and no later than 15 days, unless a longer period is required for technical, legal, security, fraud-prevention, abuse-prevention, or rights-enforcement reasons.

Deletion is intended to be permanent and irreversible after completion. Some limited information may remain in backups, logs, legal records, safety records, or enforcement records where legally permitted or necessary.

11. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, withdraw consent, or request portability of certain personal data. You may manage some choices through account settings, privacy settings, notification settings, device permissions, blocking/reporting tools, or by contacting us.

To make a request, contact support@wagters.com. We may need to verify your identity before acting on a request.

12. Security

We use reasonable technical and organizational measures designed to protect personal data. However, no method of transmission, storage, or processing is completely secure, and we cannot guarantee absolute security.

13. Children and child safety

Wagter is not intended for anyone under 18. If we believe an underage person created an account or provided personal data, we may restrict or remove the account and associated information. For child safety concerns, see Child Safety Standards or contact support@wagters.com.

14. Changes and contact

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the Service or by other appropriate means. Continued use of the Service after the updated policy becomes effective means the updated policy applies.